Category Archives: SWT in the News

Tues 20th May – Passenger forum to take place at Waterloo station

Passengers are invited to join a cross section of managers from the South West Trains – Network Rail Alliance for the third passenger forum at the UK’s busiest station, London Waterloo on Tuesday 20 May. The initiative will give passengers the chance to talk to senior managers face to face. In addition to staff from the Alliance customer service and infrastructure maintenance teams, representatives from Samaritans, Passenger Focus, British Transport Police, London Travel Watch and the Alliance Charity Panel will also be available between 9am to 7pm.


What do you think about train services?

RAIL passengers are being urged to share their views of their experiences on board First Great Western, South West Trains and Southern Trains. Which? is building a dossier of evidence to show companies how they need to improve. First Great Western and South West Trains were ranked joint 15th out of 19 train companies in a train satisfaction survey, with only 45 per cent of passengers satisfied with each service. Southern were close behind with only 46 per cent of passengers satisfied.


Green anger over blocked-off route at Winchester railway station

WINCHESTER greens have criticised South West Trains over its new decked car park and its impact on pedestrians at Winchester station. Local environmentalists say SWT have failed to think about walkers and cyclists using a short cut from the city railway station to Andover Road. The path is blocked off and pedestrians and cyclists now have to go through the potentially dangerous car park.


“The whole journey was an absolute joke”

Severe delays on train and tube services into London brought misery for commuters as parts of the transport network ground to a halt on Monday morning. ... One frustrated commuter spent 90 minutes sat on a South West Trains service between Streatham Hill and London. He said: "The whole journey was an absolute joke. "Having waited in the freezing temperatures for the one delayed train, the second train took more than an hour and a half to arrive at London Bridge - three times the length it should take."


Double let-down for angry commuter

An angry commuter feels doubly let-down after not receiving a response to her complaint over delays, poor service and dirty carriages. More than two weeks ago Lucy Russell, 38, from Horton Hill, Epsom, made a complaint and demanded a meeting with a train company director and a refund on her season ticket. But Ms Russell, who pays over £2,000 for an annual season ticket to commute from Ewell West to Waterloo, is still waiting for a reply from customer services at South West Trains. She said: "I’m definitely very angry. I feel doubly failed by the company because they haven’t even bothered to respond. Nobody has contacted me to say sorry." In her second complaint, made on Tuesday morning, she said: "It seems the outcome of my complaint is this: you have not only failed in providing me with the travel service that I paid for. "You appear to also be failing your customers in terms of responding to complaints in an appropriate and timely manner, my first email of complaint has been totally ignored."


More signalling problems in Hampshire

Rail services in Hampshire were hit by a signalling fault this morning. Trains were unable to operate between Eastleigh and Romsey and taxis were used to ferry customers between the two towns. A South West Trains-Network Rail Alliance spokesman said: “Services between Eastleigh and Romsey were disrupted this morning due to a signalling problem in the Romsey area.


What is the problem with South West Trains?

Over the last few weeks the South West trains have been having numerous delay and disruptions. It has got to the point where people get onto the morning rush hour trains without the hope of finding a seat and most likely without the hope of getting to work on time. Although you can expect it to be busy, you do not expect to be stood for the whole journey practically hugging some stranger. We have had numerous reports from the public with complaints regarding their morning trains journeys. One report said that the South West train from Waterloo to Strawberry Hill was delayed and top that off it was so cramped that by the time the train reached Clapham Junction there was hardly any space to get onto the train and this was not regarding seating space but standing.


South West Trains tops the complaints leaderboard!

An analysis of angry comments on Twitter by rail passengers has suggested the least popular train company in Britain was South West Trains. The train company had the largest percentage of outright complaints in tweets by its customers, according to a survey of 92,000 messages by social media monitoring company Brandwatch. SWT, which operates trains from London’s Waterloo station to Surrey, Hampshire and Dorset, attracted 44 per cent of all the tweets included in the study.